Frequently asked questions

When will I receive my order?

A. All items are subject to a handling period before being shipped. 99% of orders leave the warehouse within 1-2 days of payment. We will notify you by email when your items have been shipped. Items must be received within 15-20 days of your order.

Q. Will I receive the order on time?

A. If you want the order to arrive on time, request it at least two weeks before you need it.

Q. Can I change the color of the requested item size?

A. You can change the color of the ordered item by contacting us through, as long as it is not sent.

Q. Can I delete an item from my order?

A. Yes, you can remove the item from your order and get a refund easily before the item is shipped. To do so, contact us by email:


A. Yes, of course! You can change the shipping address of your order.

Q. Are the items sent together?

A. For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified the combined shipment. Keep this in mind when you receive deliveries. The bracelets and other garments are usually sent together, but the designer shirts are sent by another company, therefore, even if they are part of the same order as the bracelets, etc., they will arrive separately.

Q. Can I change my shipping address?

A. You can change your address before the article is sent by contacting us by email:
Q. Can I be reimbursed?

A. Our policy lasts 21 days for retail items. If 21 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.

Note: Free offers / free gifts: all "free shipping +" offers must be canceled within 24 hours of your order. Free items are not refundable once sent.
If you do not receive your order, you must contact us through to solve the problem. Depending on the problem, you will be reimbursed in whole or in part.

Q. What form of payment do you accept?

A. We take Visa, Mastercard, American Express, Discover, Gift Card
and PayPal.

Q. Is my credit card information secure?
A. Absolutely. latino American Shop uses SSL, the leading standard for the digital transmission of confidential data, to encrypt our payment process. SSL attaches a unique code to your credit card information that prevents third-party sites from viewing or accessing it.